Customer satisfaction means everything - happy customers, referal business, word-of-mouth. Every time a customer sends back a satisfied comment there is a warm moment at MadeByGrandad. Every time a customer suggests a feature or an improvement, the design is reviewed and modified if it makes it better.
A selection of the many comments and reviews is shared here. Customer feedback in the is 100% 5-star.
LOVE this bag, and working with Roy to get it just the way I wanted was the best experience. As a designer and builder/maker, I can say this is the nicest quality of anything I think I've ever purchased.
FANTASTIC service.. shipped in super duper time. High standard stitching, good quality fabric. Excellent.
This is my second bag purchase from "Grandad" and I'm certain it won't be my last. In both cases Roy worked with me to design a bag to my specifications, and they are quite different. The first is an oversized bag intended to carry several books and folders / notepads. It is made of a wonderful Harris Tweed and works perfectly. For this bag, I wanted something better suited for everyday use. I contacted Roy, and this time he guided me to one of his standard bag designs, but with a wonderful wool cloth for the exterior. It is designed to last, carries one or two books plus a notebook, and has pen slots, zippered pockets, and several clever hidden storage areas - all of which make it as practical as it is nice to look at. I carry this bag with me everywhere I go; I treasure it, and I'm sure I'll be back for another! Thanks, Roy!
I love my new rucksack! Roy was brilliant in accommodating just what I wanted, including leather straps which make the bag look very retro indeed. I have just come back from a trip to France where I used it as a flight bag and it was perfect. The series of pockets inside (and the torch of course!) mean that you never misplace anything, or if you do it's because you forgot where you put it!! Roy worked with me in coming up with an unusual colourway too, very subtle and very chic. I would so recommend 'building your own' bag with his help! By the way, I should also mention that his workmanship is superb. What a great experience.
Of all the great things I could say about this purchase, my interactions with Roy stand out as the best part. He's helpful and friendly, asking just the right questions and offering great suggestions to guide you to the perfect design for your custom-made bag. He then works amazingly quickly - within a few days your purchase is shipped. Everything about the process exudes quality, from your initial interactions, to the packaging, and finally the product itself. The bag Roy made for me fit my needs perfectly, and it looks fantastic. The Harris Tweed is beautiful, and the adjustable shoulder strap makes carrying lots of books and papers a breeze. I can't recommend MadeByGrandad enough; I'm sure my bag will be a family treasure for generations!
It is excellent and exactly what I was after! Thanks :) Exactly what I wanted: slim, has a strip and a pocket for some miscellaneous items too. I use it with MacBook Air 13". I'm sure to recommend your products to my friends and co-workers too!
This bag is perfect in every way. It is the bag I have been looking for for years. Thank you so much.
LOVE, LOVE, LOVE my new bag made by Grandad. I tell everyone that compliments me on it that Grandad made it! It's the nicest bag I've ever owned. It is plenty large enough to fit my travel journal, my iPad Pro 12.9", my watercolors and my pens. The amount of pockets and places to store stuff continues as I find more each day I rearrange my stuff. The tweed is certainly a show stopper. People comment on how lovely it looks. It looks nice with the leather strap, which now is a bit stiff, but has been "softening" with use and is really comfortable. Shipping was perfect. It actually arrived early. Thank you for such a great experience in your shop. I would definitely recommend to friends in a heartbeat. I look forward to many years use of my bag.